Shipping policy
We are committed to providing reliable and efficient delivery services for our customers across the United States. This policy outlines the shipping options, timeframes, costs, and other important information regarding the delivery of your orders.
Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- Daily Cut-off Time: 11:00 PM Eastern Standard Time (EST)
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- Processing times may be slightly extended during peak seasons, promotional events, or holidays.
- Please carefully review your shipping address, product selection, and contact information before placing your order, as changes or cancellations may not be possible once processing has begun.
Shipping Options, Costs, and Delivery Times
We offer two shipping options for domestic orders within the United States:
| Option | Eligibility / Cost | Estimated Delivery Time (after processing) |
| Standard Shipping | $6.00 flat rate for orders below $59.99 | 8–12 business days |
| Free Shipping | Free for orders over $59.99 | 8–12 business days |
| Expedited Shipping | $9.00 flat rate (available for all orders) | 5–9 business days |
- All delivery time estimates are calculated in business days and do not include weekends or holidays.
- Delivery times are estimates and may vary depending on destination, carrier performance, customs processing, weather conditions, or holiday shipping volumes.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (if available). Please allow 1–2 business days for tracking updates to appear after shipment. You can track your order throughout the entire delivery process using the link provided.
Delivery Information
Orders are shipped from our warehouse in China and are delivered by local postal services or couriers in the United States. Depending on your location, final delivery may be handled by USPS, UPS, FedEx, or other local carriers.
If no one is available to receive the package at the time of delivery, the carrier may leave a notice with instructions for redelivery or pickup.
Customs, Duties, and Taxes
All prices displayed on our website include applicable taxes. For customers in the United States, no additional customs duties, import fees, or taxes will be collected at the time of delivery.
Tracking Responsibility
It is the customer's responsibility to monitor tracking updates and to respond promptly to any delivery notifications or requests from the carrier or customs authorities. We are not responsible for delivery issues resulting from:
- Incorrect or incomplete shipping addresses provided by the customer.
- Failure to claim or accept a package within the carrier's holding period.
- Failure to respond to customs or carrier inquiries.
- Refused or rejected shipments.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at info@purrmellow.com. We will work with the carrier to investigate the issue and help find a suitable resolution.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us immediately at info@purrmellow.com. Once an order has entered the processing stage, we cannot guarantee that changes or cancellations can be accommodated. Orders that have already been packed or shipped cannot be cancelled.
Contact Us
If you have any questions about this Shipping Policy, please reach out to us:
- Company Name: Guangzhou Kucheng Trading Co., Ltd.
- Unified Social Credit Code: 91440118MADB0EBH85
- Address: Room 301, No. 8, Lane 1, Shazhou North Street, Chaoshan Village, Xiancun Town, Zengcheng District, Guangzhou City, Guangdong Province, China
- Postal Code: 511399
- Phone: +86 178 9647 7050
- Email: info@purrmellow.com
- Customer Service Hours: Monday – Friday: 10:00 AM – 6:00 PM (Eastern Standard Time)
We strive to respond to all inquiries within 12–24 hours during business days.
